Refund policy

Returns & Refunds Policy

Welcome to The Matcha Society. We take immense pride in the quality and craftsmanship of our ceremonial matcha. Because our products are fresh, consumable food items, we have established the following guidelines to ensure safety and quality for all of our customers.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged (such as a dented or punctured tin), or if you received the incorrect item, please contact us within 7 days of delivery at TheMatchaSociety.ae@gmail.com

  • Please include your order number and a photo of the damaged item/packaging.

  • We will happily ship out a replacement immediately or issue a full refund to your original payment method at no extra cost to you.

2. Unopened Products

If you change your mind and your matcha is still completely unopened, sealed, and in its original packaging, you are eligible for a return within 7 days of delivery.

  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error.

  • To initiate an unopened return, please email us at

    TheMatchaSociety.ae@gmail.com

    for instructions and the return shipping address

3. Opened Products & Taste Preferences

Due to food safety regulations, we cannot accept returns or offer refunds on any matcha tins or pouches that have been opened, unsealed, or used.

We understand that taste is a personal journey. If you tried our matcha and found it wasn't to your personal preference, please reach out to our team. While we cannot accept a return, we want you to have a beautiful ritual and would love to help with brewing tips or find an alternative solution to make it right.

4. Refund Processing Time

Once your unopened return is received and inspected, we will send you an email notifying you that we have received your item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.